Returns & Exchanges
At Kaleido, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel in its original condition. If your new fashion find isn't a perfect fit, our streamlined process makes exchanges and refunds effortless.
Initiate Your Request
Log into your Kaleido account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Prepare Your Package
Place the items in their original packaging with all designer tags attached, ensuring the garment is free from any signs of wear or alterations.
Ship It Back
Affix the prepaid label to your parcel and drop it off at any authorized courier location; we will track the journey back to our warehouse for you.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing